TERMS & CONDITIONS.

Website Use

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern UpStage Theatre Company's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
 

The term 'UpStage Theatre Company' or 'us' or 'we' refers to the owner of the website whose registered office is Lopping Hall, 189 High Road, Loughton, Essex, IG10 4LF. Our company registration number is 12614383 at Companies House. The term 'you' refers to the user or viewer of our website.


The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties. See more details in our Cookies Policy.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Membership

PRINCIPAL TERMS

  1. This agreement commences once you have indicated your acceptance in the Declaration section of the web sign up process.

  2. This agreement will become binding on you and us when we contact you to confirm your membership application has been accepted after payment, at which point a contract will come into existence between you and us.

  3. You will be entitled to all the rights and privileges set for the Type of Membership chosen.

  4. You cannot transfer this agreement to anyone else


DIRECT DEBIT FEES AND CHARGES

  1. Annual membership fees are collected from you by us either by Debit / Credit card at time of purchase, or by Direct Debit approximately 5 working days from your membership application date.

  2. Subsequent Direct Debits for annual membership fees will be collected annually thereafter. Each payment made is not refundable under any circumstances.

  3. If any Direct Debit is returned unpaid or if any other form of payment is not honoured for whatever reason, you shall pay us on demand an administration fee of £20. If, despite us having notified you of a missed payment, further payments are missed, we reserve the right to, at our sole election, either suspend or terminate your membership, upon having given you written notice of our intention to do so. We may present an option to reduce the administration fee if the outstanding amount is paid online within 7 days of becoming due.

  4. You agree to advise us immediately of any change to the Members Details provided.

DIRECT DEBIT PRICES

  1. From time to time we may need to increase the price of membership. We will give you at least 1 full months' notice of any incoming price increase and will make it very clear when the price increase will take effect and how much your membership will cost after the increase. During this period, you will have your usual right to terminate your membership in accordance with the membership terms and conditions and rules. If you do not terminate the membership by the date given to you in the notice, then the price of your membership will be increased in accordance with our notice.

TERMINATION

  1. If you wish to terminate your membership you should contact hello@upstage.org.uk with your request. We are unable to refund any previously paid membership fees in most cases. Each case shall be decided on at our discretion.

 

MONTHLY DIRECT DEBIT MEMBERSHIPS

  1. You may terminate your membership at any point by cancelling your direct debit with your bank, allowing 4 working days for the bank to action this. 

  2. In the above circumstances your membership will remain in force until the day before your next payment is due, at which point it will automatically terminate.

MONEY BACK GUARANTEE

  1. As per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you are entitled to cancel your membership and receive a full refund of any fees paid within 14 days of completing your membership application form. However, as per regulation 36 of Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you select to commence your membership immediately, or you ask us to start your membership early, you agree that if you subsequently cancel your membership within the 14 day period, you will be refunded any monies paid, less an amount for the membership you have already used commencing from the first day after joining.

MISCELLANEOUS TERMS

  1. Voting members must be 16 or older.

  2. Junior Membership is open to persons aged 7-15. All UpStage Junior cast members must have valid Junior Membership status in order to join the cast.

  3. You agree to comply with the Rules of Membership which can be requested at any time by emailing hello@upstage.org.uk. We may make reasonable changes to these Rules at any time provided that we give you advance notice of the change.

  4. If we take no action or let you off any breach of this agreement or give you extra time to pay or comply, it will not stop us enforcing the terms of this agreement strictly at a future date.

  5. We may assign the benefit of this agreement and our rights thereunder to a third party on notice to you. Your rights under this agreement will not be prejudiced.

  6. There may be occasions where we have to cease running a rehearsal or event. We will do our best to let you know of such closures in advance of them taking place, unless the problem is urgent or an emergency. We will use all commercially reasonable endeavours to ensure that such closures are kept to  a minimum, in both duration and frequency. You will not be entitled to a refund of part of, or all of, your membership fees in such circumstances.

  7. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by any event that is outside of our reasonable control.

  8. This agreement is governed by English Law.

  9. We may terminate this agreement with immediate effect on notifying you if you are in breach of the Rules of Membership.

YOUR PERSONAL INFORMATION

  1. To view our Privacy Policy click here.

FAMILY/GROUP MEMBERSHIP

  1. Family Membership includes all household or non-household family members up to a limit of 4 people.

  2. Patron and Benefactor Memberships may be subscribed to as an individual or business. It may include family members and/or business employees up to a limit of four people.

  3. Adverts in the program for Patrons and Benefactor: Main advert will be featured in our show programmes, as well as your logo on our promotional material and website for the duration of your membership year.

  4. You must send us all artwork and logos by the deadline outlined at the start of your Membership year. If you do not send artwork before the deadline, UpStage TC may not be able to include your logo and/or advert in printed promotional materials. You will not be entitled to a refund of part of, or all of, your membership fees in such circumstances.